Cancellations

Cancellations must be made within 24 hours after the order is placed. Please contact a Customer Service Representative in order to cancel your order. You may cancel your order and obtain a full refund if order has not been shipped and/or is not awaiting shipment.

Please allow 2 to 5 business days for your account to be successfully refunded in full. You will be notified via email with a confirmation once refund has been issued.

Customer is responsible for all return shipping and insurance costs. Package must be in original, unopened packaging without any damage in order to receive a refund. Shipping and Handling is non-refundable.

Returns and Warranty

No returns will be excepted on opened Colorescience Mineral makeup merchandise.

All of our items are protected by a 25 Day Warranty. If your item is defective and within Warranty you may contact one of friendly Customer Service Representatives in order to obtain further instructions. If parts are needed, we will promptly ship replacement parts free of charge. A copy of the invoice and a brief statement indicating the defective nature of the merchandise must be included. Upon arrival, we will verify the defect. Please note that if we find the cause to be from wear and tear the customer may incur repair charges and be responsible for the return shipping cost.

In order to return your item you must obtain a Return Merchandise Authorization number within 25 Days of purchase from a Customer Service Representative. All of our items are protected by a 25 Day Limited Warranty. There are absolutely no refunds for any open items regardless of damage or performance, all sales are FINAL. Any unauthorized packages returned without a valid RMA number written on the exterior packaging will be refused and sent back to the customer.

Refunds

If the customer has any dissatisfaction with our products they have the option to receive a refund (40% of the principle amount will charged as handling and restocking fee) product must be in new condition and not used. There is absolutely no refund on shipping and handling charges.

Returned Products

Returned items must Be 100% complete, contain ALL original boxes and packing materials, contain all manuals, accessories and documentation provided by the manufacturer. Customer is responsible for shipping charges on returned items. We strongly recommend that you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.